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WaCA is a one-stop source for retail, eCommerce and catalog merchants offering solutions to meet the unique selling
requirements of today’s retailing environment. Specialized programs for retailers including big box, regional, eCommerce,
buying groups and catalog companies offer sophisticated solutions to enhance the sale of service plan products to their customers.
We have expertly administered service plans for over 21 years. We offer both repair and replacement programs with many options to suit standard and emerging consumer products.
Ask our sales team about customized solutions that can increase your profit opportunities.
Client Services - Account Management
WaCA’s Client Services department offers a dedicated in-house team of experts to help you manage and drive your program. Additionally, a field team of Area Sales Managers can be deployed to assist with refresher training, monitoring store sales activity, and providing updates and assistance on a regular basis.
Marketing & Advertising Resources
Whether you need advertising, website copy, call center script content, or a full scale comprehensive marketing campaign, WaCA has a dedicated and knowledgeable in-house marketing team to assist you. WaCA’s award-winning Marketing & Creative Services team has designed and developed point of purchase materials with millions of printed collateral pieces distributed to thousands of retail locations in the U.S. and Canada.
Customer Contact Centers
WaCA works diligently to provide world-class customer service in its state-of-the-art Customer Contact Centers in both the
US and Canada. Our representatives are committed to taking personal, professional care of your customers.
Training
WaCA offers paper-based, virtual, and platform training assistance in multiple curricula including sales tips, product knowledge
and selling campaigns.
Service Solutions
WaCA offers diverse service capabilities to meet your customers needs including onsite and remote repair, technical support, replacement programs and more.
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